DONALD L. STEWARD, Ed.D.

608 Lake Laurel Road, NE, Milledgeville, GA 31061

E-mail: dsteward@dlsteward.com     Home: (478) 452-2677
Web page: http://www.dlsteward.com

August 2006 to April 2009:   Executive Director Division of Information Technology and CIO
Georgia College & State University

Planning and operating responsibility for major information technology resources at Georgia College & State University including: centralized computing resources; wired and wireless networking; microcomputer support for faculty, staff, and students;computer classrooms; and multi-media classrooms. Manage 31 full time employees and 12 student workers. Utilized Lean Six Sigma Green Belt training to propose improved process efficiencies across campus.

Improved campus technology environment for faculty and staff:

• Replaced several older and out of maintenance administrative and academic fileservers with newer single-use servers.
• Began a server consolidation project to reduce the number of single-use servers by using virtualization technology to reduce electric load, air conditioning needs, and save space. 12 virtual servers in production on 3VMware ESX servers.
• Restored a faculty development server with many applications to be used to experiment and improve pedagogy.
• Project in progress to improve storage capabilities and data security of faculty and staff data by moving critical data storage to a Storage Area Network.
• Rolled out SunRay thin clients as replacements for kiosks and for use in the testing center.
• Implemented first University System of Georgia use of Sungard HE Degree Works, a self-service degree audit tool.
• Rebuilt the electrical distribution in the main machine room.
• Implemented a Content Management System to simplify web page maintenance.
• Replaced over 400 faculty and staff Dell and Apple computers.
• Wired and equippped several classrooms in a new Graduate education center in Macon including two computer classrooms.
• Replaced an underpowered faculty and staff e-mail system with a cluster of 3 Microsoft Exchange servers.

Improved campus technology environment for students:

• Replaced 125 computers in 5 computer equipped classrooms.
• Placed all classroom computers on a four-year replacement cycle.
• Converting 43 traditional classrooms into basic projection-media classrooms equipped with a ceiling mounted projector, multi-input switcher, and either an Apple Macintosh or Dell computer.
• Created a model multi-media classroom equipped with a large podium containing a Crestron switcher, sterio audio amplifier, VHS/DVD player, Apple mini computer and a Sympodium touch screen panel; connected to a ceiling mounted projector with four speakers; projecting on a remotely controlled screen.
• Increased student e-mail file capacity and attachment size to better meet student needs.
• Created a mini-grant program using student technology fees to fund unique faculty and student projects or classroom software.
• Created a student web server and usage policy for students.
• Increased resident hall internet access to 100Mbps.

Strengthened campus networking backbone:

• Documented the entire network infrastructure in AutoCAD format including manholes, conduit pathways and associated cabling types.
• Replaced many network switches with Power-over-Ethernet switches to provide power for wireless access points and future conversion to Voice over IP telephones.
• Negotiated redundant network connections to campus from PeachNet.
• Provided wired and wireless Internet connectivity between the Macon center and the main campus .
• Replaced slow speed wireless access points with higher speed Cisco equipment.
• Added wireless access points to improve reception quality across campus. 
• Added four off campus locations to teh campus network with point-to-point wireless equipment.

June 1999 to August 2005:   Vice Chancellor for Information Technology
Indiana University Northwest

Planning and operating responsibility for all information technology resources at Indiana University Northwest including: centralized computing resources; telecommunications; microcomputer support for faculty, staff, and student labs; instructional media center with television studio; distance education; and multi-media classrooms. Acting Vice Chancellor for Physical Facilities January 2000 through November 2000, and again from October 2002 to July 2004, assuming management responsibilities for University Police and Environmental Safety and Health.   Participated in overall administrative direction of the campus $35,000,000 budget. Managed 70 full-time professional or bi-weekly staff and 17 part-time hourly staff. Graduate of Indiana University Financial Officers Development Series.

Key achievements:  Information Technology

Improved campus technology environment for faculty and staff:

• Replaced hand-built administrative and academic fileservers with high-performance NT, Windows 2000, and Linux fileservers with redundant data storage arrays. Installed automated tape librarian backup system and centralized Uninterruptible Power Supply.
• Replaced over 500 faculty and staff computers, placing all of them on 3-year replacement cycle.
• Converted 23 traditional classrooms into multi-media classrooms equipped with a document camera, ceiling mount projector(s), VCR/DVD player, and either an Apple Macintosh or Dell computer.
• Consolidated Information Technology and Facilities Help Desks to provide a one-stop service.

Improved campus technology environment for students:

• Replaced 270 computers in 10 computer equipped classrooms.
• Placed all classroom computers on a three-year replacement cycle.
• Created two Student Technology Centers (dedicated open computer labs) using both Apple and Dell personal computers and multiple laser printers.
• Placed Student Technology Centers on a three-year replacement cycle.
• Created an 8-station cyber café in the Library next to the coffee shop.
• Hosted “Making IT Happen",an annual event that brings together vendors, students, faculty, and entire campus community to demonstrate new products, highlight services available on campus and provide information from IU’s corporate partners.

Strengthened campus networking backbone:

• Redesigned the data communications infrastructure by placing 10/100 Mbps switched Ethernet hubs in all buildings and connecting them into a Gigabit Ethernet campus network capable of upgrading to 10 Gigabit speed.
• Connected the Northwest campus to the Indiana University Internet2 and Abilene networks through a direct 45 Mbps primary fiber optic connection and a diversely routed 1.5 Mbps backup fiber optic connection to IU South Bend.
• Replaced underpowered faculty, staff and student e-mail systems with a single web-based service.
• Created a unique web-based real-time scheduling system for classrooms and Conference Center events. 
• Upgraded the Avaya (AT&T) G-3 telephone switch seven software versions and installed a new call accounting system and voice mail system.

Information Technology services consistently obtain high levels of campus satisfaction with services: 

Respondents to the 2002 independently conducted survey of campus satisfaction with the computing environment, revealed a high rate of satisfaction with services:

• 97.2% (plus or minus 1.6%) reported overall satisfaction with IT
• 97.3% (plus or minus 2.2%) reported satisfaction with IT student support systems
• 97.7% (plus or minus 1.4%) reported satisfaction with network services
• 92.8% (plus or minus 2.4%) reported satisfaction with IT user support

Key achievements:  Seeking external resources

Administered a yearly internal grant competition using Student Technology Fees to provide technology services and equipment for student use in a variety of academic departments including Library services.  This exercise required participants to phrase their ideas in terms of a professionally designed proposal, which provided experience in proposal-writing and the proposal process for students and faculty.

Participated as an Investigator in the Indiana University NSF high performance computing grant for Analyzing and Visualizing Instrument-Driven Data flows (AVIDD) by hosting a Linux supercomputing node networked to the Bloomington and Indianapolis supercomputer nodes in a virtual computer cluster, installing a 4-foot bt 5-foot interactive 3-D display, and by hosting a remotely delivered two-semester class in Scientific Informatics.  The AVIDD project is active on three of IU’s eight campuses:  Bloomington, Indianapolis, and Gary.

Authored and submitted a U. S. Department of Education Strengthening Institutions (Title III) planning grant, a Fund for Improving Secondary Education (FIPSE) grant, and an Indiana congressional earmark.

Co-hosted a grant writing workshop with IUN’s Office of Sponsored Programs.

Administration: Strategic Planning

Administered the Indiana University Strategic Technology Plan on the Northwest campus that resulted in matching local funds with centrally provided funds to:

• Replaced 100 percent of university computers and all fileservers for Year 2000 remediation and developed a reserve fund to place more than 500 faculty and staff computers were on a 3-year life-cycle (replacement) schedule ($208,000 annually).
• Developed a reserve fund that modernized 20 traditional classrooms converting them into multi-media classrooms equipped with equipped with a document camera, ceiling mount projector(s), VCR/DVD player, and either an Apple Macintosh or Dell computer ($150,000 in 2002).
• Assisted in creating the Center for Excellence in Teaching and Learning to help faculty improve their course delivery skills by funding a technical position and providing computing equipment and support (up to $50,000 annually).

Authored and designed an Information Technology Plan for 2002-2005 that closely couples IUN’s abilities, desires, and unique needs with the Indiana University Strategic Technology Plan. 

Created a long-term facilities usage plan that included recommending renovations, building demolition, new construction. Ensuring classroom facilities were conducive to learning (appropriate lighting, seating, climate control, and technology) and all full-time faculty members had a private office to meet discretely with students.

Administration: Financial Operations

Managed a campus-wide support services prioritization process that resulted in ranking all non-academic services in order to reallocate resources.

Administered Information Technology budgets for Instructional Media Center, Microcomputer Support, and Technical Services of $1,127,000. Physical Plant budgets for building maintenance, operations, grounds, custodial services, energy management and utilities that total $4,263,000. Police and Environmental Safety and Health budget of $696,000. As fiduciary for the Student Technology fee collected from students, this is about $700,000 annually with a reserve over $600,000.

Administration: Facilities

Participated in a $2,000,000 performance contracting process that addressed several unmet facility needs from lighting renovations to air conditioning improvements.

Built a $1,000,000 5,000 square foot Child Care Center.

Providing local management for construction of a new $25,000,000 120,000 square foot Medical Education / Professional Education building. 

Committees

Chaired the Technology Council and Student Technology Fee Committee. Member of the Faculty Computer Committee, Facilities Planning Committee, Conducive Classroom Committee, and Strategic Planning Committee.

1997 to 1999      Chief Information Officer
State University of New York College at Fredonia

Planning and operating responsibility for all information technology resources at Fredonia including: centralized computing resources, data administration, personal computer support, telecommunications network, instructional media center, television studio, personal computer labs, distance learning, and smart classrooms.

• Installed a Web-based file server for distance learning using TopClass software.
• Replaced four administrative and academic NT fileservers with high-performance NT fileservers with RAID (Redundant Array of Inexpensive Drive) arrays and tape backup.
• Replaced underpowered student e-mail system with three Digital Alpha servers running Tru64 Unix with RAID arrays and tape backup.
• Created a Help Desk and Service Order Desk.
• Designed and installed the first Gigabit Ethernet campus network in SUNY system using Cisco networking equipment.
• Wired 2,500 residence hall roomsfor 10 Mbps Ethernet network access.
• Replaced all computers in student labs. Plan and funding source identified to replace all lab computers on a 4-year rotation.
• Added six smart classrooms equipped with Ceiling mounted projector, document camera, VCR, Video Disk, Apple Macintosh and Gateway Personal Computer, stereo sound system with sound baffling, and remote controlled lighting all managed by a Creston controller in a custom designed lectern.

1985 to 1997      Associate Director – Telecommunications
The George Washington University

Planned, directed, and managed the administration of personnel and budgets for technical operations of the voice, data, and CATV communications networks to support the University and Medical Center.  Developed and implemented policies, managed growth of the integrated network infrastructure, and provided technical consulting for other departments. 

• Established and staffed the technical services department.
• Responsible for a $1.28 million reduction of capital investment associated with a $10 million communications project for 80 buildings covering 19 city blocks.
• Eliminated recurring expenses averaging $56,600 annually. Savings will total $3.54 million over 40 years.
• Negotiated and signed maintenance contracts representing a reduction of 58% in AT&T proposed contract expense. Saving an estimated $1.96 million over ten years.
• Designed and installed the first functional 100 Mbps FDDI (Fiber Distributed Data Interface) data network in the Washington, D.C. region.
• Established and managed an auxiliary enterprise to compete with local wiring vendors for University/Medical Center wiring projects. Reduced campus-wiring expense for major renovations by 45%. Saved $784,200 over the last ten years. 
• Installed multiple managed high-speed modem pools and terminal servers that provided 17,500 students and 9,000 faculty or staff with a choice of modem speeds from 9.6 Kbps for packet switch services to 115 Kbps for direct Ethernet connections.   

1983 to 1985      Staff Supervisor
Bell Atlantic - Management Services Inc.

Assigned to the New Ventures Analysis Section - Planning and New Technology District of the Operations Department after divestiture.

• Forecasted long-term trends in Premises Services (inside wire and cable) Line of Business (LOB) for consumer migration to other vendors, consumer acceptance of wire maintenance insurance plans, and appropriate force level requirements.
• Developed five-year Premises Services Forecast for revenue, expense, and personnel management for each of the seven regulatory jurisdictions in Bell Atlantic. Created a tracking system to monitor market share erosion. First year revenue of $105 million was within 5% of estimate.
• Developed incremental costs, labor hours, and personnel staffing figures for the G.S.A. telecommunications maintenance bid at divestiture. The bid won, however Judge Green vacated the bid.
• Wrote policy analysis and comments on proposed F.C.C., Congressional, and state Public Utility Commission actions for the Premises Services LOB. Wrote replies to F.C.C. RFC’s (Request for Comments).
• Wrote inside wiring policies to implement mandated F.C.C. and state Public Utility Commission customer premises wiring standards concerning minimum point of presence (MPOP) location and extension in commercial and residential buildings.
• Proposed and evaluated new ventures for profit potential. One of my proposals had a revenue potential of $12 million represented 60% of the division's annual revenue objective.

Staff Supervisor
Chesapeake & Potomac Telephone Company Headquarters

Assigned to the Installation Methods and Technical Support staff at the C&P Telephone Company's headquarters. Member of Divestiture planning team for all four C&P Telephone Companies Distribution Services divisions.

1981-1983   Engineer
Chesapeake & Potomac Telephone Co. of Virginia

First Facility Analysis Plan Engineer in Northern Virginia. Created local policies and procedures based on the AT&T FAP (Facility Analysis Plan) and LROPP (Long Range Outside Plant Plan) document guidelines. This was the first coordinated cable rehabilitation project in Northern Virginia.

• Implemented a complex structured cabling rehabilitation program stressing econometric techniques to select and rank order areas in 23 wire centers. Set specific objective goals for quality and quantity of rehabilitation work.
• Supervised creation of detailed rehabilitation construction plans. The rehabilitation budget was over $20 million.
• Presented to upper and middle management an overview of the Bell System Integrated Methods System (IMS), my role as FAP engineer, and suggested changes in company procedures for streamlining the implementation of IMS throughout the four C&P Companies. 
• Trained outside plant engineers and repair center personnel in the Facility Analysis Plan and Long Range Outside Plant Planning methods. Assisted in creating repair center tracking procedures.

1969 to 1981      Outside Plant Engineer
Southern Bell Telephone & Telegraph Co.

Engineering design of the outside cable plant for the Bayshore Wire Center in Miami. Coordinated joint placement of buried power and telephone cables. Negotiated public and private property right-of-way access. Negotiated custom work charges. Coordinated relocation of telephone facilities for public works projects with City of Miami and Dade County Planning and Zoning Departments. Applied for and obtained City of Miami construction permits. Billed for damaged cables and equipment. Supervised senior project and project engineers under contract to create Detailed Distribution Area Plans. Authorized contractor billing.

P.B.X. Installer/Repairman
Southern Bell Telephone & Telegraph Co.

Installation and maintenance of voice special services such as: FX (foreign exchange dial tone), WATS, FP (full period); PBX repair and routine maintenance; AUTOVON circuit installation and maintenance, tandem switch and CCSA (common control switching arrangement) maintenance. Custom engineering and installation of 2 and 4 wire special assemblies such as: dial long lines and tie trunks. Transmission improvement work. Worked with White House Communications staff (Nixon era) on radio loops and echo suppression equipment.

1962 to 1969      Engineroom Supervisor - Fleet Ballistic Missile Submarine
United States Navy

Supervised operation and maintenance of engineering spaces on nuclear submarine. Performed duties as engineering logroom yeoman that included: ordering and maintenance of classified documents, supervision of shipyard testing, and ordering tools and materials. Prepared training materials for nuclear reactor safeguards exams. Instructor at Knowles Atomic Power Laboratory for one year. Qualified on conventional diesel and nuclear submarines. Held secret clearance for the duration of my enlistment.